· four exchange APIs · rebuilt daily
Exchange KYC: What It Needs, How Long It Takes, What Gets Rejected — Bitget
Most KYC rejections are three avoidable mistakes. Here they are, plus what each verification tier actually unlocks.
Identity verification is where a large share of new accounts stall — not because it is hard, but because the failure modes are unexplained and people give up after one rejection.
What you will be asked for
- Government photo ID. Passport, national ID card, or driving licence, depending on the venue.
- A live selfie or liveness check. A short video or a guided series of head movements. This defeats someone holding up a photo of your ID.
- Proof of address, sometimes. Usually only at higher tiers or in certain jurisdictions. A utility bill or bank statement, typically dated within the last three months.
The three rejections that account for most failures
- Glare and crop. The most common by far. Photograph the document flat, in indirect light, with all four corners inside the frame. No flash — the reflection wipes out exactly the fields the reviewer needs. If the document is in a plastic holder, take it out.
- Name mismatch. The name on the account must match the document character for character, including middle names, accents, and order. Latin-alphabet transliterations of non-Latin names are a frequent failure — use exactly what appears on the document.
- Expired or edge-case documents. An expired ID is an automatic rejection. So, often, is a temporary or paper licence. Use the primary document if you have one.
How long it takes
Automated review is usually minutes. Manual review, triggered by an unclear image or a jurisdiction flag, typically runs hours to a couple of days. If you are past that window with no result, the answer is almost always a resubmission with a better photo, not a support ticket.
What each tier unlocks
Verification is tiered. Lower tiers usually allow deposits and trading with reduced withdrawal limits; higher tiers raise those limits and unlock fiat rails where they exist. The practical consequence: verify to the tier above what you think you need, before you deposit. Discovering a withdrawal limit while trying to withdraw is a bad time to start a verification queue.
What the screen actually shows (checked 2026-08-28):
- Verification runs in the mobile app. The web flow exists but the document capture is built for a phone camera. - The app home shows Get started with Bitget with a 1/3 progress bar and a Verify button. - Basic identity verification asks for two things: an official identity document and facial recognition. - Select ID type has three fields — country of residence, issuing country of the document, and document type — and they are separate. The issuing country is pre-filled from your IP address, which is wrong if you are travelling. - Document types are ID card, Passport and Driving license. A passport works in every country; national ID cards and driving licences are only offered where Bitget supports them, so a passport is the safe choice if the other two are missing. - Capture is front of the document, then back, then a face scan inside an on-screen circle. Each capture is shown back to you to confirm it is legible before it is submitted. - The provider asks for consent to process personal data before capture begins. - Submission ends on Submitted for review. Approval is not instant.
*Interfaces change. This was a published third-party walkthrough reviewed 2026-08-28; UI facts only, wording and images not reused; if what you see differs, trust the exchange.*
One thing not to do
Never use someone else's documents, and never pay a service to "pass KYC" for you. Both are fraud, both get the account frozen with funds inside, and both are trivially detected on withdrawal. If you cannot verify in your own name, the venue is not available to you.